{"id":964,"date":"2025-12-22T22:06:32","date_gmt":"2025-12-22T21:06:32","guid":{"rendered":"https:\/\/tandved.se\/?page_id=964"},"modified":"2025-12-22T22:06:56","modified_gmt":"2025-12-22T21:06:56","slug":"aterbetalning_returer","status":"publish","type":"page","link":"https:\/\/tandved.se\/en\/aterbetalning_returer\/","title":{"rendered":"Refund and return policy"},"content":{"rendered":"
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1. General<\/h3>\n

This return and refund policy applies to all purchases made through the online store. T\u00e4ndved.se or Tandved.se<\/strong>
T\u00e4ndved.se only sells to consumers (B2C)<\/strong>.<\/p>\n

T\u00e4ndved.se is a sole proprietorship.
Official company registration number (org. no. \/ VAT no.) will be added as soon as it is available.<\/p>\n

Contact details:<\/strong>
Email: info@tandved.se<\/em>
Contact person: Ronald van Willigenburg<\/strong><\/p>\n

Return address:<\/strong>
Nyhem 517
843 93 Br\u00e4cke
Sweden<\/p>\n

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2. Right of withdrawal<\/h3>\n

When purchasing remotely, you, as a consumer, have the right to cancel the purchase within 14 days<\/strong> without giving any specific reason.<\/p>\n

T\u00e4ndved.se also offers a voluntary extended return period of 30 days<\/strong>, provided that the conditions below are met.<\/p>\n

The cooling-off period begins on the day you, or the person you have designated, receive the goods.<\/p>\n

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3. Terms and conditions for returns<\/h3>\n

An item may be returned if:<\/p>\n

    \n
  • \n

    it is unused<\/strong><\/p>\n<\/li>\n

  • \n

    it is in original packaging<\/strong><\/p>\n<\/li>\n

  • \n

    it is in original condition<\/strong><\/p>\n<\/li>\n

  • \n

    it has not been assembled, tested, or used<\/p>\n<\/li>\n<\/ul>\n

    Returns that are used, damaged, or incomplete will be rejected<\/strong>, unless the damage clearly occurred during transport.<\/p>\n

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    4. Return process (step by step)<\/h3>\n
      \n
    1. \n

      Please contact us by email first<\/strong> before sending a return<\/p>\n<\/li>\n

    2. \n

      Please provide your order number and reason for return.<\/p>\n<\/li>\n

    3. \n

      Attach clear photos<\/strong> (mandatory)<\/p>\n<\/li>\n

    4. \n

      You will receive confirmation and further instructions from us.<\/p>\n<\/li>\n

    5. \n

      After receipt, we check the goods<\/p>\n<\/li>\n

    6. \n

      Upon approval, repayment will be made.<\/p>\n<\/li>\n<\/ol>\n

      Unannounced returns may be rejected.<\/p>\n

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      5. Costs for returns<\/h3>\n
        \n
      • \n

        Due incorrect purchase \/ right of withdrawal<\/strong>:
        The return shipping costs are for the customer.<\/strong><\/p>\n<\/li>\n

      • \n

        Original shipping cost non-refundable<\/strong>.<\/p>\n<\/li>\n

      • \n

        No administrative fees or storage fees apply.<\/p>\n<\/li>\n<\/ul>\n

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        6. Refunds<\/h3>\n

        After receipt and approved inspection of the returned goods:<\/p>\n

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        • \n

          The purchase price will be refunded via the same payment method (Stripe).<\/p>\n<\/li>\n

        • \n

          The repayment is made within 3 business days<\/strong> after receiving the package<\/p>\n<\/li>\n

        • \n

          By 14 days<\/strong> after we have received notification of the right of withdrawal<\/p>\n<\/li>\n<\/ul>\n

          If the item is found to be damaged or used, the refund may be denied or reduced.<\/p>\n

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          7. Defective or damaged goods (complaints)<\/h3>\n

          If the item is defective or damaged upon delivery:<\/p>\n

            \n
          • \n

            Contact us within a reasonable time by email<\/p>\n<\/li>\n

          • \n

            Attach clear photos<\/strong><\/p>\n<\/li>\n

          • \n

            We will respond within 2 working days<\/strong><\/p>\n<\/li>\n<\/ul>\n

            In the event of a manufacturing defect or transport damage:<\/p>\n

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            • \n

              The cost are not for the customer<\/p>\n<\/li>\n

            • \n

              We investigate and propose a solution:<\/p>\n

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              • \n

                repair<\/p>\n<\/li>\n

              • \n

                exchange of parts<\/p>\n<\/li>\n

              • \n

                full compensation (new item)<\/p>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n

                Transport damage is reported and usually requires that the damage be claimed from the carrier.<\/p>\n

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                8. Warranty<\/h3>\n

                T\u00e4ndved.se submits 10-year warranty<\/strong> on the manual RVS wood splitter.<\/p>\n

                The warranty applies in the following cases:<\/p>\n

                  \n
                • \n

                  normal use<\/p>\n<\/li>\n

                • \n

                  use according to the instructions for use<\/p>\n<\/li>\n<\/ul>\n

                  The warranty does not cover damage caused by misuse, abuse, or negligence.<\/p>\n

                  The following procedure applies to complaints:<\/p>\n

                    \n
                  1. \n

                    Repair<\/p>\n<\/li>\n

                  2. \n

                    Exchange<\/p>\n<\/li>\n

                  3. \n

                    Refund (if the above is not possible)<\/p>\n<\/li>\n<\/ol>\n

                    \n

                    9. International orders (Europe)<\/h3>\n
                      \n
                    • \n

                      Delivery is only made within Europe<\/strong>.<\/p>\n<\/li>\n

                    • \n

                      In the event of an incorrect purchase, the customer is responsible for the return shipping costs.<\/p>\n<\/li>\n

                    • \n

                      In the event of manufacturing defects, we work with the customer to find a solution.<\/p>\n<\/li>\n

                    • \n

                      In the event of transport damage, the matter will be handled by the carrier.<\/p>\n<\/li>\n<\/ul>\n

                      Orders outside Europe are not accepted.<\/p>\n

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                      10. Cancellation before delivery<\/h3>\n

                      If the order is canceled before delivery<\/strong>, the entire purchase price will be refunded.<\/p>\n

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                      11. Complaints<\/h3>\n

                      Do you have a complaint or a question? Please contact us first by email, and we will try to find a fair solution.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

                      1. Allm\u00e4nt Denna retur- och \u00e5terbetalningspolicy g\u00e4ller alla k\u00f6p via webbshoppen T\u00e4ndved.se eller Tandved.seT\u00e4ndved.se s\u00e4ljer endast till konsumenter (B2C). T\u00e4ndved.se \u00e4r en enskild firma.Officiellt f\u00f6retagsregistreringsnummer (org.nr \/ momsnummer) l\u00e4ggs in s\u00e5 snart det \u00e4r tillg\u00e4ngligt. Kontaktuppgifter:E-post: info@tandved.seKontaktperson: Ronald van Willigenburg Returadress:Nyhem 517843 93 Br\u00e4ckeSverige 2. \u00c5ngerr\u00e4tt Vid k\u00f6p p\u00e5 distans har du som konsument r\u00e4tt […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-964","page","type-page","status-publish","hentry"],"blocksy_meta":[],"_links":{"self":[{"href":"https:\/\/tandved.se\/en\/wp-json\/wp\/v2\/pages\/964","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tandved.se\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/tandved.se\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/tandved.se\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/tandved.se\/en\/wp-json\/wp\/v2\/comments?post=964"}],"version-history":[{"count":3,"href":"https:\/\/tandved.se\/en\/wp-json\/wp\/v2\/pages\/964\/revisions"}],"predecessor-version":[{"id":1210,"href":"https:\/\/tandved.se\/en\/wp-json\/wp\/v2\/pages\/964\/revisions\/1210"}],"wp:attachment":[{"href":"https:\/\/tandved.se\/en\/wp-json\/wp\/v2\/media?parent=964"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}